Privacy Policy
Last updated: [DATE]
This Privacy Policy explains how Cybernet Introtech ("we", "us", "our") collects, uses, shares and protects your personal information when you subscribe to our internet and broadband services or use this website. We handle personal data in accordance with the Information Technology Act 2000 and the applicable rules made thereunder, and the conditions of our DoT ISP licence.
1. Information we collect
- Identity & KYC: name, address, photograph, and government-issued identity / address proof required to activate the Service.
- Contact details: phone number, WhatsApp number and email address.
- Service & usage data: account and connection records, IP address assignment, session and traffic logs (IPDR/CDR-type records), and data-usage volumes generated in the course of providing the Service.
- Payment data: records of payments and renewals. We do not store full card details; online payments are handled by payment providers.
- Website data: enquiries you submit and basic technical information such as browser type and cookies (see below).
2. How we use your information
- To provision, activate, operate, maintain and support the Service.
- To carry out KYC, billing, renewals and account management.
- To respond to enquiries, service requests and grievances.
- To secure and manage our network and prevent fraud or misuse.
- To comply with legal, regulatory and licensing obligations.
3. Legal basis & regulatory obligations
We process certain data because it is necessary to provide the Service, and because we are legally required to collect, retain and, where lawfully directed, disclose subscriber and usage records under the Indian Telegraph Act, the Information Technology Act 2000, TRAI regulations and our DoT ISP licence conditions.
4. Sharing & disclosure
- We do not sell your personal information.
- We may share data with authorised government and law-enforcement agencies when lawfully required, including for lawful interception.
- We may share limited data with trusted service providers (for example payment processors or upstream network partners) strictly to deliver the Service, under confidentiality obligations.
5. Data retention
We retain KYC, account and usage records for as long as you are a customer and thereafter for the period required by applicable law and our licence conditions. Records required to be preserved for lawful purposes are retained for the mandated duration before secure deletion.
6. Data security
We apply reasonable technical and organisational security measures to protect your information against unauthorised access, alteration, disclosure or loss. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Cookies
This website may use basic cookies or similar technologies to remember preferences and understand site usage. You can control cookies through your browser settings; disabling them may affect some site features.
8. Your rights
- You may request access to, or correction of, the personal information we hold about you, subject to verification and to legal / licensing retention requirements.
- To make a request, contact us using the details below.
9. Children
The Service is intended for subscribers who are adults or who subscribe under the responsibility of a parent or guardian. We do not knowingly collect data from children other than as part of a guardian's account.
10. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this website with a revised "Last updated" date.
11. Grievance Officer & contact
For any privacy question, request or grievance, please contact:
- Grievance Officer: [NAME]
- Phone / WhatsApp: 78089 58101
- Email: info@cybernetonline.net
- 5th Floor, Nilam Complex, Harisabha Road (In Front of Jawahar Cinema), Muzaffarpur, Bihar - 842002